Part of E-mail Etiquette is showing courtesy for the person on the other side. This means that before you e-mail? for information or with questions, that you’ve done your best to get your answers on your own.
Here are some of the e-mail “questions” I received through NetManners.com this week. This sampling reflects no effort (in some cases to check even if they were at a site that could help them) to find the info they are seeking.
In all cases no courtesy greetings, thank you or proper sentence structure — just blurting out what they wanted to know:
How to Open an Email.
My friend announced she is hosting a boy baby shower for her daughter in law. It’s the third child (the other two were girls). I’ve never been thanked for the gift I sent for the second child and right now finances are really tight for me. Do I have to send a gift anyway?
can i have interesting exercises & games based on effective e -mail etiquettes
What exactly is “Netiquett”?
I WANT COURTEOUS WORDS AND USES WHILE ANSWERING INQUIRIES ON THE PHONE.
WE WILL APRECIATE IF U WOULD SUGGEST ONELINE E-BOOKS.
My question pertaining to using casual statements or question to offer ffurther customers further assistance.
I am looking for answers for these questions for a netiquette class I am taking in college. Your help would be greatful. I have three questions…
These are just a few examples in the past week — none of which I responded to. And, I don’t do homework for those who are too lazy to read my site.
The moral of the story? Make the effort to check a site before jumping for the contact link. If there is a site search — use it to find all related text and then read it! If after making an honest effort you still cannot find the info you seek, be sure to communicate in a way that lends to you being taken seriously otherwise don’t be surprised if you do not receive a response.
Have you received e-mails through your Web site that you didn’t respond to?