E-mail etiquette is basically courtesy, right? If we look at our online activities e-mail comes into play above and beyond our personal communications with family and friends.
Today I would like to talk about FAQs. FAQ stands for Frequently Asked Questions. You’ll notice that most sites have a FAQ page which will contain all the questions they get asked for from site visitors and customers.
Here’s where courtesy and FAQs come into play….
If you have a Web site — you need to have a FAQ. This not only provides a valuable service to your site visitors but saves you time answering questions that you get asked redundantly. I talk about this in detail on my WordPress Consultant site. You don’t want to make site visitors have to e-mail for standard and customary information.
As a site visitor, before e-mailing a site with your questions, always be sure to look for the FAQ. In most cases you will find the answers to your questions there. To e-mail a site owner with questions conveniently provided for you in their FAQ reflects a lack of respect for their time. Now, that’s not very courteous is it?
Before placing an order — read up on the policies and information the site owner has provided so you know exactly what to expect. If you make an honest effort and the info is not found and there is no FAQ, e-mail the site owner with your questions integrating proper e-mail etiquette to show what a good customer you will be! Speaking for myself, those are always the e-mails that get answered first!