I’m still not sure why some find the process of thanking and being thanked something to struggle with. What I can tell you based on the e-mails sent through NetManners.com and BusinessEmailEtiquette.com is that folks are uncomfortable with the thanking gig.
Being NetManners is about “every day e-mail etiquette”, that’s what we’ll discuss here today. I’ve discussed thanking quite a bit, a quick search will show articles on every aspect of thanking, when to thank, how to thank, etc. so I won’t rehash all that. Just click here for more on thank you notes and e-mails.
Now that it is the post Holiday season, I’ve received a handful of e-mails daily about how to respond to those who send you thank you e-mails. Do you thank them for the thank you? Do you have to respond? In a word, no. I covered this as well in an article titled Thank You, You’re Welcome, Thank You, You’re Welcome….
Here are some things to think about when receiving a thank you e-mail and whether you should or have to respond:
- No response is necessary unless a questions soliciting a response is in the thank you. Accept the thank you with a smile!
- Unless you want to use the thank you e-mail as a segue into continuing a conversation — no need to respond.
- Unless there was a specific comment in the thank you e-mail that you wanted to respond to — again no reply is necessary.
It is not a good idea to respond to someone being gracious purely because you “have to”. Your tone will most likely be disingenuous and you risk being misinterpreted by the other side.
We have to remember is that e-mail is about personality and growing relationships. So if you have a chatty personality, hit that reply button and send your response and enjoy the conversation!