Don’t kid yourself… We do it off-line when we meet someone new or see a person walking down the street. We form perceptions as a natural reaction to what we see, feel and hear.
For example when meeting someone new or viewing a passerby:
- Are they into personal hygiene?
- What language do they choose to use when they speak to you?
- Do they look you in the eyes when they speak to you?
- Do they offer a firm or timid handshake?
- Do they enunciate when they talk or are the hard to understand?
- Is their outfit right for the occasion?
All of the above are things that run through our minds when we form an initial opinion/impression about another person.
When it comes to e-mail, most of the above is not available to us to use to decide what kind of person is on the other side of the screen. So instead we look at:
- What is the tone of the e-mail?
- Did the Sender take the time to spell-check?
- Did the Sender take the time for courtesy and to choose their words carefully.
- Did the Sender make the effort to communicate in such a way so that you know exactly what they meant?
- Did the Sender care enough to have proper sentence structure, grammar and punctuation?
People make judgments almost every minute of every day. You can say that you don’t — but you do. How you e-mail someone speaks volumes to what you feel is important and your level of perceived education.
I was on Facebook the other day and so hope that our global enemies do not judge our culture by what I saw there. Posts filled with profanity, sexual innuendo and ignorance. Most comments appearing as though the author couldn’t put a correctly structured sentence together if their life depended on it.
And, I did form opinions based on what folks felt the need to type about and how they chose to type it.
You are how you type…