Technology can frustrate even the most experienced of us. Whether it be e-mail issues, Web site issues, order concerns or follow-ups, whenever you are asking someone to be of assistance, it is best you do so humbly and with courtesy.
Yes, you can do whatever you want but be aware that by not making the extra effort to communicate properly, can have negative perceptions. When you need assistance, you need to be aware that the person on the other side, doesn’t have to help you as fast, as much or in the manner you assume they should. They are probably busy with other responsibilities and your request is just one of many they need to get to.
So, use some common sense. When asking for assistance, be on your best behavior and use proper e-mail etiquette, sentence structure and grammar. Spell-check so you don’t appear to be an illiterate that didn’t want to take the time to communicate with clarity when asking for help.
Think about it… Who are you going to jump to help? Those who make demands in cryptic sentences without a thank you or tid-bit of appreciation for what they are asking you to do for them? Or the person who sends their request starting with a nice greeting, all the details you need to help them clearly included and ending with a “Thanks for your help!”?
As a WordPress Consultant, I jump to help those who e-mail me with courtesy, kindness and clarity. Those who can’t take the time to be courteous, who are demanding, or can’t make the effort to communicate as though they made it out of the 6th grade, will have to wait until I assist others who realize the important of asking for assistance nicely.