It Is All About the Details

The details that create a positive impression are so very important to those who rely on e-mail as their sole mode of communication with distant family members and many times take very little effort to integrate. Those darned details like saying “Hello” as an opening greeting, not attaching 5M files without notice and spell [...]

Understanding “Free Speach” Rights

WARNING: THIS IS A RANT! If you don’t like strong opinions — stop reading now! Oh how bold we are when safely hiding behind these screens! How accusatory, how rude, how darned arrogant and belligerent some can be! They don’t post their commentary on my Blog or Etiquette Forums. Instead they e-mail me privately [...]

“That is Not What I Meant” Doesn’t Cut it!

I received an e-mail the other day from a potential client that included several accusations and very demanding comments about how, if they chose to work with me, I would run my business. Clearly this person had some bad experiences in the past with others they chose to work with and got burned. [...]

A Little Courtesy Goes a Long Way

I was wacked with the cold of the century recently. It was one of the few times since I started my Technology Consulting business over 10 years ago that I did not at the very least check email on Saturday. I didn’t go near my computer on that Saturday or Sunday, the reason being just [...]

No Need to Respond to Rude E-mails

I’ve never sent a rude e-mail.   I may be sternly professional when in the cross-hairs of someone who e-mailed me in such a manner that I felt I needed to respond to set them straight.    I’ve never name called, used formatting to show aggression or to make a point.  I choose my words [...]

Are You Perceived as Terse?

What many e-mailers do not realize is how easy it is to come off as blunt, terse or demanding. Even with your every day e-mails, it is so very important to ensure that you present yourself with clarity and courtesy. A simple greeting at the beginning of every e-mail will help you to accomplish this. [...]

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