Easy to Accuse and Assume in E-mail

E-mail makes it so much easier to be bold with accusations or assumptions. I receive several e-mails every day containing comments or claims that I know the very same folks would not say to my face. Being behind these screens makes it so much easier to type what may not be true or nice because [...]

E-mail Tone is Critical!

Today, I’ll start with a quote to make an important point that all too many do not consider: Remember that the tone of your voice often conveys more accurately what is in your mind than do your words. ~ Napoleon Hill There isn’t much Mr. Hill said that I don’t agree with. A very wise man [...]

E-mail Responses Can Harm or Build Relationships

Being so many of us are doing business online and technology has become tightly integrated into our business activities and tools, e-mail is one of your primary relationship building tools. Showing courtesy, taking time to be thoughtful and ensuring clarity in your communications helps to build confidence in doing business with you — and helps to [...]

Disowning Over E-mail Etiquette?

A site visitor writes: I think your site is very helpful; so helpful in fact that I sent my own Mom to your site because all of her emails were coming across as very hostile in their appearance, although not in subject. Although your site is in excellent taste and I was extremely well meaning, [...]

No Nothing E-mails

Today I received an e-mail from one of my less amiable contacts. I am typing about this today to use this as a perfect example of how e-mail is a relationship building tool. A tool that can be misused and underestimated in it’s power in regard to how you will be perceived. Not [...]

Email Bullies

A site visitor writes: Could you please evaluate this message. The person that sends this states it means nothing to have the ???, !!! and cap letters, but he continues to do it. John: Please send the updated spreadsheet for this project???????? Send this document – NOW!!!!!!!!!!!!!! It means nothing?! The first sentence doesn’t even warrant one [...]

Asking for Help Via E-mail

Technology can frustrate even the most experienced of us. Whether it be e-mail issues, Web site issues, order concerns or follow-ups, whenever you are asking someone to be of assistance, it is best you do so humbly and with courtesy. Yes, you can do whatever you want but be aware that by not making the [...]

How to Deal with Rude E-mailers

Rude and crass e-mail seems to be at an all time high. E-mails blurting out demands or questions without the courtesy of a decent subject field or a thank you to follow. Questions or requests that are demanding a reply without the courtesy of a hello, or a closing that notes their name. Could it be [...]

E-mail Etiquette is a Choice

From the moment you get up in the morning; you make choices. What to wear, what to eat — what you have to do and when. You make choices when it comes to how you e-mail. Do you choose to be courteous? Do you choose to follow proper practices? Do you reflect [...]

Next Page »