E-mail Tone is Critical!

Today, I’ll start with a quote to make an important point that all too many do not consider: Remember that the tone of your voice often conveys more accurately what is in your mind than do your words. ~ Napoleon Hill There isn’t much Mr. Hill said that I don’t agree with. A very wise man [...]

E-mail Responses Can Harm or Build Relationships

Being so many of us are doing business online and technology has become tightly integrated into our business activities and tools, e-mail is one of your primary relationship building tools. Showing courtesy, taking time to be thoughtful and ensuring clarity in your communications helps to build confidence in doing business with you — and helps to [...]

Disowning Over E-mail Etiquette?

A site visitor writes: I think your site is very helpful; so helpful in fact that I sent my own Mom to your site because all of her emails were coming across as very hostile in their appearance, although not in subject. Although your site is in excellent taste and I was extremely well meaning, [...]

Next Page »