Emotional E-mails & Jumping to Conclusions

Before you hit that Reply button and start typing a cryptic emotional response that you may later regret, sit back and carefully reread the e-mail you are responding to making sure to take in its … [Read more...]

Are You a 2 X 4 in E-mail?

I have a saying I use on occasion; "They have the personality of a 2 X 4!" Which in essence means no personality at all. Many don't take the time to show their personality and style in their … [Read more...]

E-mail “Gunfights”

Gunfights usually end when there is only one person left standing. Unfortunately, it seems this also applies to e-mail gunfighters. You know what I am talking about. E-mail differences of opinion or … [Read more...]

Are Your E-mails Tone Deaf?

There is a tone to every e-mail you send. It's all about what words you choose, how you use them, format them, bold them and your choice of punctuation. I believe many neglect to take their e-mail … [Read more...]

Disowning Over E-mail Etiquette?

A site visitor writes: I think your site is very helpful; so helpful in fact that I sent my own Mom to your site because all of her emails were coming across as very hostile in their appearance, … [Read more...]