Stop, Reread and Think Before You Send

Twice this morning I had onliners send accusatory e-mails because they did not take the time to read my previous correspondence. In both cases, my e-mails were very clear. The accusations were born … [Read more...]

When is a Joke Not a Joke?

A site visitor writes:I hit "reply" to an email in which I should have "forwarded" to another individual. The reply wasn't negative in connotation but it did refer to the sender in a joking manner … [Read more...]

What They Meant Was What?

This week I've had more than a handful of folks e-mail me with dilemmas that had to do with interpreting what someone "meant" in an e-mail they received. When the verbiage they were upset about was … [Read more...]