How to Handle E-mail Mis-sends

A site visitor writes: I was wondering if you had any advice about the best thing to do when you accidentally “mis-send” an email to the wrong person–whether it’s embarrassing, like a complaint meant for a co-worker that you inadvertently send to your boss, or something more simple, like hitting “reply to all” when you only [...]

Don’t Kid Yourself: E-mail Etiquette = Courtesy

Recently, I’ve seen a trend of folks striking out against all this talk about e-mail etiquette. From one liner e-mails with no greetings “…e-mail after all is only extended IM.” Or, even comments about “…why take the time to type all this ancillary nicey stuff? Just type what you mean and that [...]

How to Handle URL Errors in Mailings

We are only human. I’ve yet to run into anyone who is perfect or never makes a mistake. Over the years, I’ve lost count of the number of mailings I receive where the link contained within is either “404 Not Found” or does not take me to where the e-mail stated it would. This is generally [...]

We All Make E-mail Mistakes

This difference between onliners is how each handles their errors in judgment or oversights once we discover they have been made. With e-mail in particular, the biggest mistake made is simply not paying attention to what you are doing in the first place. The majority have adopted a way too casual viewpoint of e-mail so [...]

Monday Morning Email Mistakes

Email mistakes found in my inbox this morning: No greeting. How about saying “Hi, Judith” or “Howdy!” before you ramble off your demands or questions? Please don’t just open any email from me and hit reply with a set of unrelated questions to the old email’s SUBJECT:. Add me to your address [...]