A site visitor writes: I was wondering if you had any advice about the best thing to do when you accidentally "mis-send" an email to the wrong person--whether it's embarrassing, like a complaint … [Read more...]
Apology by E-mail?
April 13, 2010 By Leave a Comment
Is it O.K. to send an apology by e-mail, should you pick up the phone or should it be handwritten? Depending on what needs apologizing for dictates the amount of effort made for a sincere … [Read more...]
Don’t Kid Yourself: E-mail Etiquette = Courtesy
August 25, 2009 By 4 Comments
Recently, I've seen a trend of folks striking out against all this talk about e-mail etiquette. From one liner e-mails with no greetings "...e-mail after all is only extended IM." Or, even comments … [Read more...]
How to Handle URL Errors in Mailings
June 23, 2009 By Leave a Comment
We are only human. I've yet to run into anyone who is perfect or never makes a mistake. Over the years, I've lost count of the number of mailings I receive where the link contained within is either … [Read more...]
We All Make E-mail Mistakes
April 14, 2009 By Leave a Comment
This difference between onliners is how each handles their errors in judgment or oversights once we discover they have been made. With e-mail in particular, the biggest mistake made is simply not … [Read more...]
Monday Morning Email Mistakes
December 1, 2008 By Leave a Comment
Email mistakes found in my inbox this morning: No greeting. How about saying "Hi, Judith" or "Howdy!" before you ramble off your demands or questions? Please don't just open any email from … [Read more...]
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