E-mail Sent to Wrong Person!

This week I received several panicked e-mailers asking my advice and help as to what they should do being they had sent e-mails to the wrong person. “Can I get the e-mail back?” Nope. One was typing about the “wrong person” in a not too kind manner to another friend and inadvertently copied the [...]

Before You Click Send… Refresher!

So many misunderstandings because of misinterpreted intent happen in e-mail every single day. Many who experience these situations end up stopping by NetManners.com and asking for my help and advice. Usually at fault is one side or the other not paying attention to what they are doing (inadvertently sending to the wrong contacts) [...]

With E-mail; Lazy is as Lazy Does

That pretty much sums up those who protest E-mail Etiquette basics. I even had a recent comment here on my Blog, albeit the person was being honest, but while they protested the actions of others, which were actually default software settings that the didn’t like, they then admitted they were too lazy to set their software [...]

10 E-mail Etiquette Resolutions for 2010

[Updated for 2010] It’s that time of year — time to make your resolutions. I’ve been online helping folks for over 15 years now (Wow! Time flies when you are having fun!) and there are still some issues that onliners struggle with or, to be honest, refuse to embrace. This year’s 10 Resolutions [...]

Read Before You Write

As a culture we’ve become lazy. Too many are of the opinion that their time is more important than others so they don’t take the time, make the time, to read an e-mail or a Web site in it’s entirety. This happens with Web sites and the information provided as well. Assuming a site [...]

E-mail Etiquette: “Attract More Bees with Honey”

This saying applies to e-mail as well. By putting in the extra effort and thought into being a pleasure to communicate with will get better results. Courtesy isn’t only about holding doors open, saying thank you or helping a neighbor — it applies to e-mail as well. By adding courtesy, you are then perceived [...]

You Are How You Type!

I can usually tell when a teacher or educator sends his or her students to this site for a homework assignment. How do I know? I get a slew of inquiries through my contact form with the same cut and pasted list of homework questions. Which of course I don’t respond to. And, I [...]

Explicitness in Your E-mails

ex·plic·it –adjective fully and clearly expressed or demonstrated; leaving nothing merely implied; unequivocal: explicit instructions; explicit language. clearly developed or formulated: explicit knowledge; explicit belief. definite and unreserved in expression; outspoken: He was quite explicit as to what he expected us to do for him. Now that we are clear on the above, apply this [...]

E-mail Responses Can Harm or Build Relationships

Being so many of us are doing business online and technology has become tightly integrated into our business activities and tools, e-mail is one of your primary relationship building tools. Showing courtesy, taking time to be thoughtful and ensuring clarity in your communications helps to build confidence in doing business with you — and helps to [...]

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