It's that time of year -- time to make your resolutions. I've been online helping folks for 17 years now (Wow! Time flies when you are having fun!) and there are still some issues that onliners … [Read more...]
Dear Return Receipt Abuser
August 27, 2011 By 6 Comments
Dear RRA: I am writing you this open letter so that maybe, just maybe, the discussions and requests we have had thus far be taken more seriously. The RR or Return Receipt feature in your e-mail … [Read more...]
Today E-mail Etiquette was MIA
December 10, 2010 By 2 Comments
Maybe because it is Friday and folks are already in weekend mode that caused surprise at what I found in my inbox today. Particularity when you consider these e-mail are from folks who know I support … [Read more...]
E-mail Etiquette and Discretion
July 20, 2010 By 4 Comments
Discretion: Freedom to act or judge on one's own Knowing how to avoid embarrassment or distress Refined taste; tact The power of making free choices unconstrained by external agencies The … [Read more...]
UPDATED: You Are How You Type
June 2, 2010 By 2 Comments
Don't kid yourself... We do it off-line when we meet someone new or see a person walking down the street. We form perceptions as a natural reaction to what we see, feel and hear. For example when … [Read more...]
Recommended E-mail Etiquette and was Disowned
February 3, 2010 By Leave a Comment
A site visitor writes: I think your site is very helpful; so helpful in fact that I sent my Mom to your site because her emails were coming across as very hostile in their appearance, although not in … [Read more...]
E-mail Support Ticket Etiquette
January 21, 2010 By Leave a Comment
First, let's define the word support so we are all on the same page: SUPPORT:n. something providing immaterial help to a person or cause or interest; supporting structure that holds up or … [Read more...]
E-mail Etiquette: “Attract More Bees with Honey”
December 1, 2009 By 2 Comments
This saying applies to e-mail as well. By putting in the extra effort and thought into being a pleasure to communicate with will get better results. Courtesy isn't only about holding doors open, … [Read more...]
Are Your E-mails Being Ignored?
October 22, 2009 By 7 Comments
O.K., first let's look at the formal definition of "ignore:" ig·nore (ĭg-nôr', -nōr') To refuse to pay attention to; disregard. With the above in mind, if someone doesn't respond to … [Read more...]
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