E-mail Support Ticket Etiquette

First, let’s define the word support so we are all on the same page: SUPPORT: n. something providing immaterial assistance to a person or cause or interest; supporting structure that holds up or provides a foundation; give moral or psychological support, aid, or courage to; When you go to submit a support ticket through a live chat [...]

E-mail Etiquette: “Attract More Bees with Honey”

This saying applies to e-mail as well. By putting in the extra effort and thought into being a pleasure to communicate with will get better results. Courtesy isn’t only about holding doors open, saying thank you or helping a neighbor — it applies to e-mail as well. By adding courtesy, you are then perceived [...]

Are Your E-mails Being Ignored?

O.K., first let’s look at the formal definition of “ignore:” ig·nore (ĭg-nôr’, -nōr’) To refuse to pay attention to; disregard. With the above in mind, if someone doesn’t respond to your e-mail, yes, you are being ignored — they are disregarding your communication. It is sadly that simple. Week in and week out I get concerned [...]

A Little Please in E-mails Never Hurts

Please: adverb Used as a polite addition to requests, commands, etc.: if you would be so obliging; kindly: Please come here. Will you please turn the radio off? E-mails flow into NetManners.com on a daily basis from folks wondering why those who e-mail them for assistance or with requests are so rude and blunt. “Is [...]

No Nothing E-mails

Today I received an e-mail from one of my less amiable contacts. I am typing about this today to use this as a perfect example of how e-mail is a relationship building tool. A tool that can be misused and underestimated in it’s power in regard to how you will be perceived. Not [...]

Web Site and E-mail Etiquette Tips

Yes, there are E-mail Etiquette considerations when it comes to Web sites! From what site owners should consider from a courtesy and design point of view to what site visitors need to consider before they click the contact link and start typing cryptic comments or requests. Web site owners need to be aware of the basics [...]

E-mail: Men vs. Women

A while ago I was on Fox News Live! discussing E-mail Etiquette. One of the questions I was asked to comment on was about the differences between men and women when it came to e-mail. The question posed to me was in regard to “a new book that was out” that stated that [...]

How to Handle URL Errors in Mailings

We are only human. I’ve yet to run into anyone who is perfect or never makes a mistake. Over the years, I’ve lost count of the number of mailings I receive where the link contained within is either “404 Not Found” or does not take me to where the e-mail stated it would. This is generally [...]

Are You a Chronic MeMailer? (There is No Me in E-mail!)

MeMail is all about the sender. Their views, their photos, their discretion, their personality. In addition, the term MeMail notes factually that the majority of senders do not consider those on the other side. They are just thinking of “Me” and what they want to do at that moment in time. The issues [...]

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