E-mail Support Ticket Etiquette

First, let’s define the word support so we are all on the same page: SUPPORT: n. something providing immaterial assistance to a person or cause or interest; supporting structure that holds up or provides a foundation; give moral or psychological support, aid, or courage to; When you go to submit a support ticket through a live chat [...]

E-mail Etiquette: “Attract More Bees with Honey”

This saying applies to e-mail as well. By putting in the extra effort and thought into being a pleasure to communicate with will get better results. Courtesy isn’t only about holding doors open, saying thank you or helping a neighbor — it applies to e-mail as well. By adding courtesy, you are then perceived [...]

Are Your E-mails Being Ignored?

O.K., first let’s look at the formal definition of “ignore:” ig·nore (ĭg-nôr’, -nōr’) To refuse to pay attention to; disregard. With the above in mind, if someone doesn’t respond to your e-mail, yes, you are being ignored — they are disregarding your communication. It is sadly that simple. Week in and week out I get concerned [...]

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