Business Email Etiquette Blog

For some time now, based on loyal readers who have written suggesting that they would prefer more business oriented discussion and tips specifically in regard to Business Email Etiquette, I’ve been also blogging over on my Business E-mail Etiquette Blog. There I discuss the issues most important to business folks, based on your requests, input and [...]

E-mail Etiquette and Seeking Employment

Being I’m all about E-mail Etiquette, each day I get reports and alerts from across the Internet for those two words. This helps me keep a pulse on what folks are discussing, what they feel is important and in some cases how they loathe the concept of E-mail Etiquette. One trend I’ve noticed that has [...]

NSFW = Not Safe For Work?

I was interviewed recently on my view in regard to the use of the acronym NSFW. Apparently some felt that an acronym noting “Not Safe For Work”, is necessary when sending e-mail to those they knew were at work to warn them that the content or links contained within were of a questionable nature [...]

Address Blocks in E-mail?

A site visitor writes: What is the proper etiquette for an address block in an e-mail? My boss is rather electronically illiterate and would like all letters sent by e-mail to have a formal address block at the top. My coworkers and I feel this wastes space and looks strange. I actually get asked this quite often! [...]

Do You E-mail and Surf on Company Time?

Do you forward jokes to coworkers on company time? Do you surf the Web for non-job related info or a recipe for tonight’s dinner? Do you e-mail friends and family members from work using your company e-mail address? If you do, you are part of a growing number of employees who are finding [...]

Are You Viewed as Rude?

All too often otherwise nice folks come off as terse or plain old rude when it comes to their email habits. They don’t intentionally set out to be viewed as rude, well I guess some do, but for the most part I prefer to believe the majority do not. Are you being viewed as rude? [...]

Customer Service and Email Etiquette

Customer Service and Email Etiquette Email Etiquette is not for customer service reps alone. It is also applies to those requesting customer service. Both sides have equal responsibility in ensuring the conversation concludes to their satisfaction. Unfortunately, in my experience I run into customer service representatives that respond to emails without giving the time, effort [...]

Business E-mail is Business E-mail

Daily e-mails pour in about what to do in regard to situations involving work related e-mail. Many times these problems could have been avoided if folks just used some common sense and discretion in regard to how they use their employer’s resources. A good general rule of thumb is to not put anything in a [...]

Business E-mail Etiquette: Shameless Plug

Business E-mail Etiquette | “THE MANUAL!” First folks asked for an eBook on Business E-mail Etiquette — so I did that and it quickly became one of the most popular downloads on the topic. Then, I saw a pattern forming… Businessmen and women, trainers, corporate educators — requesting when I would offer a [...]