No E-mail Etiquette Training?

I read a recent study that reflected over 50% of businesses still do not offer any sort of E-mail Etiquette Training! No wonder so many employees, customer service reps and business owners themselves seem to not realize the importance of proper practices. At the same time, we as consumers need to brush up on these [...]

If You Woudn’t Do It on Business Letterhead….

Then don’t do it in a business e-mail! I do interviews weekly due to someone messing up at work and causing trouble by doing something with e-mail that they shouldn’t. I am always asked “How can one avoid doing this again (or in the future)?”. If you wouldn’t do it on your company’s business [...]

Example of Lost Opportunity

Being visible online, means you probably get more e-mail and inquiries from the masses. In particular folks trying to sell you something. In my case, marketers wanting to place advertisements on my site. Why my site? Because get found and I get a ton of traffic. Those are the sites [...]

Do You E-mail and Surf on Company Time?

Do you forward jokes to coworkers on company time? Do you surf the Web for non-job related info or a recipe for tonight’s dinner? Do you e-mail friends and family members from work using your company e-mail address? If you do, you are part of a growing number of employees who are finding [...]

What Does Your E-mail Address Say About You?

I say it all the time. Perception is the only reality online! Folks will form an opinion about you based on how you use technology. They can tell what is important to you and what isn’t by the efforts you make — or don’t make. One tool that is critical [...]

It Is All About the Details

The details that create a positive impression are so very important to those who rely on e-mail as their sole mode of communication with distant family members and many times take very little effort to integrate. Those darned details like saying “Hello” as an opening greeting, not attaching 5M files without notice and spell [...]

Are You Viewed as Rude?

All too often otherwise nice folks come off as terse or plain old rude when it comes to their email habits. They don’t intentionally set out to be viewed as rude, well I guess some do, but for the most part I prefer to believe the majority do not. Are you being viewed as rude? [...]

Business E-mail is Business E-mail

Daily e-mails pour in about what to do in regard to situations involving work related e-mail. Many times these problems could have been avoided if folks just used some common sense and discretion in regard to how they use their employer’s resources. A good general rule of thumb is to not put anything in a [...]

Business E-mail Etiquette: Shameless Plug

Business E-mail Etiquette | “THE MANUAL!” First folks asked for an eBook on Business E-mail Etiquette — so I did that and it quickly became one of the most popular downloads on the topic. Then, I saw a pattern forming… Businessmen and women, trainers, corporate educators — requesting when I would offer a [...]