I probably get a handful of e-mails and phone calls each day making the above claim. Unfortunately, “not working” doesn’t’ give me or your provider much to go on to figure out what is going on.
E-mail isn’t always instantaneous. And, as more services and people go online, added with online telephone services (VOIP) all using the same pipelines — things will continue to have hiccups or slowdowns.
Sometimes there are geographic issues that cause a certain area of the pipeline to be blocked. Say a backhoe hits a fiber optic cable in St. Louis. That could cause a domino effect and cause e-mail to take longer to get from point A to point B.
So, how do you determine what, if anything, isn’t working?
- If you can Send e-mail but cannot Receive e-mail, you need to contact your incoming/server provider. This could be your ISP or your Web host. Those who use their own domain address as the incoming e-mail server would contact their Web host.
- If you can Receive but you cannot Send, then you need to contact your ISP as it is the OUTGOING server (SMTP) advised by your connectivity provider (ISP) that is not allowing you to Send. Here again if you are using your domain address as the outgoing SMTP server; contact your Web host.
Most of the time if you wait a bit instead of panicking things do clear up. It is always a good idea to check your ISP’s “Network Status” page to see if they are aware of any problems or issues that may be causing network delays of e-mail delivery.
When you determine who you should call (your hosting provider or ISP) you need to provide the detailed specific error message (word for word) that you are receiving when you go to send or check e-mail. This error message is imperative to determining where the problem may be and if there is anything anyone can do about it.
Your service providers will most certainly appreciate you providing as many details as possible when you contact them with problems — “not working” is really of no help at all.
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I cannot Log Into My E-mail It states Oopps Cannot Find Your E-mail address.
But I can Read It On My Front Page A Preview Of What Is In side need some help ASAP i hAVE BUSINESS I NEED TO GET TO .THANK YOU CHRIS MAE
Chris:
Yikes!
First of all there is no need to scream — especially when you are asking for help. You don’t mention where you are trying to login or what browser software you are using. No one can help you without that info!
The only way to get help with this is either with the site you are trying to login to or your e-mail software support. I noticed you used an @yahoo.com address to make this post — why aren’t you contacting contact Yahoo for help? There is no way for me to know why you are unable to login to Yahoo mail.
Make sure you didn’t typo and make sure you have your browser set to “accept cookies”.
Normally I would delete a post like this. But I am going to leave this one “out there” as an example of the wrong way to ask for someone’s help and to make a point of educating folks on the info you need to supply to those you want help from.