E-mail Assumptions = Misunderstandings

I see it every day… assumptions flying all over the place! When it comes to your e-mail activities, you can not, should not, must not assume. Assuming does no good and in the long run causes great harm. Assumptions made about what the other side is thinking. Did they state that is [...]

E-mail Not the Place to be Incognito

When it comes to forums or message boards, even other areas of the Internet where one can communicate with others, using a nick-name or “handle” is accepted practice. Many times these nick-names reflect your hobby or interests. In these venues that is just fine. E-mail is not the place to use a nick-name or [...]

Take The E-mail Etiquette Pledge!

Each week I get literally hundreds of e-mails from concerned Netizens about how to handle those they care about (or those who simply don’t care) in regard to issues involving E-mail Etiquette and proper technology use. What has become clear in my decade long journey of championing this topic is that most folks don’t [...]