Dear Return Receipt Abuser

Dear RRA: I am writing you this open letter so that maybe, just maybe, the discussions and requests we have had thus far be taken more seriously. The RR or Return Receipt feature in your e-mail … [Read more...]

Take 5 –Then Click Contact

I have over 15 of my very own Web sites. As with this site, my Business E-mail Etiquette Blog or my WordPress Consulting site, when an e-mail request comes in, I review and respond promptly. One … [Read more...]

E-mail Software Offers Formatting… So?

I received a pretty nasty e-mail this week e-arguing with me on my comments about refraining from formatting e-mails with images, colors, bolding, changing font size, etc.  "If AOL or Outlook allows … [Read more...]

E-mailing Your Resumes and Cover Letters

With more folks hunting for jobs than ever, I get asked quote often what considerations to keep in mind when e-mailing resumes and cover letters . What is the proper way to e-mail a cover letter … [Read more...]

Spammers Using Your E-mail Address?

A site visitor was curious and pondered: I am receiving "Returned emails" that I never sent to begin with, yet it has my email address on it. Some of it seems like it has references to porn junk on … [Read more...]

When to Use To: or Cc: in Your E-mails

When do you put your e-mail addresses in the To: field or the Cc: field? There really are no hard and fast rules -- you have to use your discretion based on the circumstances at hand. As a general … [Read more...]

Are E-mail Reply Expectations too High?

"Why doesn't my "Ex" reply quickly to my e-mails?"  "Why is it that my Mother never replies to the e-mails I send?"   "I never get responses to my e-mails -- why is that?" There could be many … [Read more...]

E-mail Etiquette = Courtesy and Politeness

Much of what I type and write about in regard to E-mail Etiquette, if you think about it, really boils down to being polite and reflecting courtesy for others. The formal definition of etiquette is … [Read more...]

Seeing Red in E-mail?

What does it mean when they change the font to the color red? What's wrong with using red type? Why can't I use different font colors? The answers? The sender is emphasizing those words. Nothing … [Read more...]