E-mail Sent to Wrong Person!

This week I received several panicked e-mailers asking my advice and help as to what they should do being they had sent e-mails to the wrong person. “Can I get the e-mail back?” Nope. One was typing about the “wrong person” in a not too kind manner to another friend and inadvertently copied the [...]

You Are Bold When You Bold Your E-mail

No doubt about it if you make the extra effort to bold select text in e-mail you are being bold! Don’t underestimate how bolding certain words or sentences can make an otherwise benign statement one with emphasis. To bold only certain terms or phrases certainly makes a point of making a point. Then, if [...]

No E-mail Etiquette Training?

I read a recent study that reflected over 50% of businesses still do not offer any sort of E-mail Etiquette Training! No wonder so many employees, customer service reps and business owners themselves seem to not realize the importance of proper practices. At the same time, we as consumers need to brush up on these [...]

E-mail Tip: Avoid Spammy Subject: Fields

Based on this week’s legit e-mail that ended up in my Junk/Trash box, I thought it would be a good idea to offer you these Subject: field tips to help avoid looking spammy. ISP and networks across the Internet have spam filters and flags that look for certain criteria in an e-mail to give it a [...]

E-mail Response Time Matters!

What is the rule for how fast you should be responding to e-mails? The short answer: As soon as you can. The long answer: It is obvious that some e-mails will be more important to you than others. It also is clear that we only have so much time in a day and there will [...]

What is an E-mail Whitelist?

With all the spam and junk mail making its way into our inboxes, ISPs and software companies have come up with lists of criteria, formats, red flags. IPs and addresses commonly used by spammers that then cause those addresses to be automatically blocked. Your “whitelist” is the list of e-mail contacts you want to receive e-mail [...]

When Spam Confirmation E-mails Suck

Spam is the bane of all who are online — except for the spammers of course! In the last couple weeks I’ve chatted with some onliners who complain about the fact they do not receive responses to inquiries when they use spam systems that require a sender to click a link and fill out [...]

E-mail Etiquette and Discretion

Discretion: Freedom to act or judge on one’s own Knowing how to avoid embarrassment or distress Refined taste; tact The power of making free choices unconstrained by external agencies The trait of judging wisely and objectively O.K., so based on the above, one can easily surmise how much discretion comes into play when it comes to your e-mail activities. Just [...]

Thank You E-mails Do Make a Difference

Often is discussed whether you should send an e-mail reply that just has a simple “Thank You!.” One could say that to be a waste of time or that you are creating an unnecessary e-mail being added to the recipient’s inbox. I do get e-mails on a regular basis making this claim. I [...]

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