I’ve typed about the topics most important to you for a very long time — well before most folks even knew what e-mail was! Onliners e-mail me with their concerns which I track and then post about. Hopefully starting conversations that all visitors seeking this information can benefit from.
I am contacted regularly about information contained in my E-mail Etiquette 101. I guess it is easier to e-mail and ask then to take the time to read. After well over a decade of discussing e-mail etiquette issues I am still getting asked about pretty much the very same stuff.
So I thought I would start this year a bit differently and ask you what you think is most important!
Do you have texting etiquette recommendations (or pet peeves), topics you wanted covered in more detail or issues that need to be clarified? What are some of the things that you see onliners neglect most when it comes to e-mail etiquette? What are you going to do to make your e-mail communications more courteous and clear?
These are just a few of the things I would like to hear from you about. I hope to use your suggestions to help set my editorial calendar moving forward, so pipe-in and offer your suggestions and recommendations on future topics in the box below or by contacting me directly here!
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I hadn’t realized that just top replying was considered rude. Though looking at it now, it certainly would make sense to just respond the actual e-mail, in the original e-mail, making it easier to follow.
I agree that cell phones have become extremely rude. Knowing when to use the phone and not to use the phone is a huge issue in our socieity right now. People tend to use their phones at the dinner table, at school, at work, or talk on the phone in the car with 4 other people in the car and then nobody else can talk because that person wants to have a conversation with the person on the phone.
While reading this I can see many dont know the etiquette and I am happy to see someone out there spreading the word about it. One of my biggest pet peeves is that a lot of people dont know how to use the right tone so it is unclear on their emotion. Could you may be give some tips on how to set the right tone?
Hey, Rachel:
If you include the 5 Essential Elements of Every Email you are able to set the desired intent and tone. HTH!
While on your site I learned a lot of useful information. I learned that from the business side of email, it is crucial to reply to all emails promptly. If a customer has a question and emails the producer for information, it’s the producer’s responsibility to promptly answer questions. This in turn allows the user to have full confidence in the product in questions and gives them the answers they need in a timely manner. I will use this personally by quickly replying to emails that question me about items I am selling on craigslist. By promptly returning emails I can increase my chances of customer satisfaction.
Hey, Robert:
Thanks for your kind words! For more on Business E-mail Etiquette visit: BusinessEmailEtiquette.com. HTH!
The site that you have provided is very helpful. Some of the basic etiquette is not thiings that I would automatically think about while writing an e-mail. The most important thing that I learned was to not put personal information in an e-mail. I will remember this rule when writing buisiness e-mails.
Who would have guessed there was a proper etiquette for emails? Not me. After reading this blog, I now know that everything is done with some form of professionalism. Thanks netmanners!
I had no prior knowledge of this website before today, but the information that you provide is very useful and reinforced ideas that I’ve been learning in college. I have a texting etiquette recommendation that happens to be my pet peeve; proofreading! With everyone being in a rush proofreading tends to fall by the waist-side, and as you’ve mentioned in one of your blogs, the message isn’t received as well as it could be with this error working against it. As the result of the information you provided and my own pet peeve I will be sure to continually proofread my messages for clarity.
I am so happy I discovered this website. Thanks, Judith for sharing all this valuable information. You’re amazing!
I learned early in life that service was important and treating people the way you want to be treated (friends, family, business associates, clients, the gardener, the cleaning lady, the bank teller, the McDonald’s cashier) is so important. Imagine if we all did that, we would have a happier world. Treat the sales guy and every one with kindness and respect. If you’re not interested…send an email…”Thanks, but not interested”….How hard is that? At least there was an an acknowledgement, a response. Granted, I understand if someone gets 100+ emails a day. Then, maybe having a part-time asst. respond. That one person you respond to could some day be a CEO of a financially successful corporation, or not, but we ALL deserve kindness and respect. I try to respond to texts, comments on my blog, emails, voice mail messages, Twitter, Facebook, LinkedIn, etc. in a timely manner, not just in business, but as a general life rule because it’s the right thing to do.
Here, Here Sharon! Wouldn’t it be nice if everyone felt that way? ;-)
Judith, what you do by sharing information on your site, you help people see and possibly transform their thoughts and actions, which can only help. And, others will learn from those people…it’s a process.
Thanks for sharing, Sharon!