This saying applies to e-mail as well. By putting in the extra effort and thought into being a pleasure to communicate with will get better results.
Courtesy isn’t only about holding doors open, saying thank you or helping a neighbor — it applies to e-mail as well. By adding courtesy, you are then perceived as someone the other side will want to assist, respond to, go the extra mile for.
We all get a ton of e-mails. To the point where we sometimes have to prioritize and be selective with whom we are going to respond to, in how much detail — or if at all.
When you don’t include a greeting, a kind question or inquiry and a thank you in advance for your help and sign your name, your request is viewed as demanding and terse.
Subject: info needed
i need to know how to get the details organized the way i like. i am wiling to pay a small fee for your assistance but don’t want to get ripped off.
please rely ASAP!!!!!
Now, how much better is this with just a little effort and courtesy?
I’ve reviewed your site and am hoping you could be of assistance. Here is what I would like to accomplish (details here….).
If this is something you can help me with, please let me know at your convenience what will be involved in time and cost.
Thank you for your time and consideration.
To think that how you e-mail doesn’t make a difference is naive at best. To think that you will have those on the other side scrambling to reply (instead of hitting delete) to a request like the first is simply naive.
Courtesy, consideration and taking the time to communicate as a civil human being will speak volumes as to what it will be like to work with you, help you, hire you, acknowledge your request.
Taking the time, making the time to put your best foot forward is always time well spent!